Review and reprocess Entria orders

Reviewing imported orders

1. Open Entria Stores and select the store.
2. On the card, select Orders.
3. Ecommerce Sales Documents opens, filtered by store code.
4. Find the order by external number and open the document.
5. Check the customer, shipping address, currency, location, dimensions, lines, and payments.
6. Check the processing statuses and use Related Sales Documents for the related sales documents.

The number by which an order is identified during import comes from Entria custom_display_id. When investigating a missing order, confirm this value with the store administrator; it does not have to match another Entria number shown elsewhere.

Data that is imported

For orders with a non-zero total, payment data must be available. If it is missing, the import is recorded as failed and a retry is scheduled. An order with a zero total can be imported without payment data.

Monitoring and reprocessing

On the document list, check:

• Creation Status — status of sales-document creation.
• Posting Status — posting status.
• Processing statuses for virtual products, vouchers, and capture.
• Fields containing the latest error and its date and time.
• Process Retry Count — number of attempts so far to create the sales document.

If the document has an error:

1. Open the error text and identify the cause.
2. Correct the data or setup related to the error.
3. If the sales document has not yet been created, use Process and follow the dialog.
4. If the sales document has already been created and a later stage failed, use the action for that stage, for example Capture Virtual Items, or wait for its job.
5. Check the statuses and Related Sales Documents again.

Important notes for reprocessing:

• Process processes the already imported document. It does not retrieve the content again from the Entria store.
• Process works only while Creation Status is not Created. On a document that already has a created sales document, the action raises an error on Creation Status; this is a safeguard against creating the document twice, not a defect.
• The sales-order processing job retries automatically, but only up to Max Doc Process Retry Count from Ecommerce setup. When attempts are exhausted, Creation Status changes to an error state and the document leaves automatic processing. Further attempts are started manually with Process. Manual processing does not increment the retry count, and successful creation resets it to zero.

For digital products, the card contains views such as Vouchers, Tickets, Memberships, Coupons, and Attraction Wallets. Use Digital Notification Entries to review digital-notification records.

If an error isn’t covered above, see Troubleshoot the Entria integration.

Temporarily disabling the integration

When no store remains eligible for retrieval, the system removes the managed import job and related monitoring. When the integration is enabled again, the job is configured again; verify that it has status Ready or In Process.

Already imported Ecommerce documents have separate processing; stopping that processing requires checking the Ecommerce job queues. The switches in the table stop import, including import retries, while processing of already imported documents can continue.

For a temporary pause, use the switches in the table above. Deleting a store removes its API key, import timestamp, default dimensions, and failed-import records. A recreated store with no start date retrieves available orders waiting for BC synchronization without a starting-date restriction.