EcommerceEntriaHow to

Translate the Entria checkout page

Understand where product translations and checkout interface text are managed for Entria.

Translation of an Entria checkout page (for example, a donation or membership page) is managed in two separate places, depending on what needs to change.

Translate product names and descriptions

The name and description shown for a product (for example, “Donationer” for a donation product) is managed directly in the Entria admin panel, and does not require developer involvement:

  1. In the Entria admin panel, go to Settings.
  2. Open the Translations tab, and select the General sub-tab.
  3. Select the Product tab.
  4. Add or edit the translation for the relevant language.

Translate the checkout interface

Fixed interface text such as button labels, field labels, and validation messages (for example “Choose amount”, “Confirm”, “Email address”, “Order Summary”) is built into the checkout application itself, not configured in the Entria admin panel. Changing this text, or adding support for a new language, requires a code change and deployment by the NaviPartner development team. If you need a new interface language or a wording change, submit this as a request rather than expecting to change it directly.

Which language a customer sees

The checkout page’s language is determined primarily by the language on the order it’s displaying.

If the order doesn’t have a language set, the page falls back to the store’s default language. This default comes from the default region and default country configured for the store (Entria admin panel → Store tab and Regions tab). That setting auto-populates the locale shown under Extensions > NP Checkout, and it’s this locale that actually acts as the default.

Currently supported interface languages are English and Danish. A language not yet supported for the interface falls back to English, even if a product’s name and description have been translated into it.

Operational notes

If a checkout page shows the wrong language, first confirm which language is set on the order itself, since the page follows the order rather than the customer’s browser settings. If no language is set on the order, check the store’s default region and country (Store and Regions tabs) and the resulting locale under Extensions > NP Checkout. If a product’s name or description shows in the wrong language, check the Entria admin panel’s Translations setup first, since interface text and product content are translated independently, one being correct does not guarantee the other is.