AttractionTicketHow to

Refund tickets

You can refund tickets (web orders) directly from BC or from the POS.

Tickets can either be refunded from the POS or from Business Central.

Refund tickets in POS

In the POS system you can revoke and refund tickets:

  1. Open the POS editor.
  2. Add and style a button that uses the Action TM_TICKETMGMT_3.
  3. Edit the Variables and set the function to Revoke Reservation.
  4. Save the button
  5. When you click the button in the POS system a popup window will open, and you need to input the customers external ticket number.

Refund ticket web orders in BC

You can refund tickets (web orders) directly from BC without accessing the POS:

  1. Search for Posted Sales Invoices and choose the related link.
    The list of currently posted sales invoices is displayed.
  2. Choose the sales invoice that you wish to refund.
  3. Click the Correct button in the ribbon and then Create Corrective Credit Memo.
  4. When you post the credit memo the amount will automatically be refunded.

Warning: Some integrations require additional manual setup on the Payment Providers web interface before the amount can be refunded.

See also