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# Self-Service Profile troubleshooting

> Refer to the self-service profile troubleshooting guide if you encounter related issues.

#### My self-service configuration doesn't work properly. What can I do to fix it?

It's important to check whether all the necessary steps have been taken in the correct order to establish the effective self-service feature setup. Go through the provided checklist to see if something is missing:

1. Create a **POS Store**.\
   This step is optional, depending on locations, the posting setup, etc.
2. Create a **POS Unit**.
   * Set the **POS Type** to **Unattended**.
3. Configure the **POS View Profile**.
   * The **After End-of-Sale View** needs to be set to **Login View**.
   * The **POS Theme** is optional.
4. Configure the **POS End of Day Profile**.
   * The **Master & Slave** setup is required.
   * The master POS unit needs to be identified.
   * Both master and slave should have the same POS EOD profile.
5. Configure the **POS Named Actions Profile**.
   * Add the SS-POS where necessary.
   * Provide the number of seconds after which the timeout occurs.
6. Make sure that the same bin as the main one is used in the **POS Payment Bin**.
7. Define the **POS View** for the screen layout.
   * If you're using a picture as a banner, insert it in the JSON file.
   * Perform the timeout setup in the JSON.
   * Optionally configure the special SS features like the cart view, plus/minus options on the button, and item addon buttons.
8. Define the salespeople for self-service to be used in the POS menus.
9. Define the languages to be used in the **POS Menus**.
10. Define POS menus to be used within POS views.\
    The POS menus need to contain only SS POS actions.
11. Define a POS payment method for self-service for EFT.
12. Configure the POS posting setup for the SS payment method.
13. Specify a POS theme that will be used.
14. Set up the EFT interface for the payment type SSP (Adyen - EFT).\
    It's not necessary to have a cash facilities machine that is interacted with.
15. If the payment dialogue from Adyen is white, or has a white background, a fix can be applied.\
    A CSS (FIXCSS.css) file needs to be installed for the payment dialogue from the Terminal T (Adyen). If this fix isn't working, a new CSS file needs to be created.
16. The print template for the ticket with the specific printer format needs to be configured.
17. Configure Major Tom for self-service.
18. Configure hardware.
    * FLEXI Outdoor Kiosk
    * Adyen Payment Terminal
    * Boca Printer

#### See also

* [<ins>Self-service overview</ins>](/product/retail-self-service-intro)
* [<ins>Deploy a self-service POS unit</ins>](/product/retail-self-service-deployment)
* [<ins>Set up POS Self-Service Profile</ins>](/product/retail-pos-profiles-ss-profile-ss-profile)