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# Receipt printer troubleshooting

> Refer to the receipt printer troubleshooting guide if you encounter related issues.

When encountering a printer-related issue, it's generally a good idea to start by turning the printer off and on again.

#### There's no text on the receipt. How can I fix this?

* Ask the customer to take the paper out of the printer and turn it 180 degrees and then reinsert it again.

#### Why can't I turn my receipt printer on?

* Try one of the following solutions:
  * Check if the printer is turned on.
  * Check if the power supply is connected to the printer.
  * Check if the power supply and the power cable are attached together.
  * Check if the power cable is connected to the power plug.
* If none of these solutions work, the printer or the power supply may be broken.

#### What can I do if the feed function doesn't work?

* Check if there's enough paper in the printer.
* Take the paper out of the printer, and reinsert it.
* If none of these solutions work, the printer or the power supply may be broken.

#### I can't print a local test page. What can I do?

* Check if the printer is installed with the **Generic/Text Only** driver.
* Check if the printer is connected by a network cable or a USB cable. If the customer can't answer this question, ask them to send you a picture of the printer's backside so you can take a look.
* Check if the printer is installed on the correct IP address or USB port.
* Check if there are any printer jobs in queue that have failed. If yes, delete them, and try to print a new test page.
* Check if the **Use Printer Offline** option is enabled.