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# Printer troubleshooting

> Refer to the printer troubleshooting guide if you encounter related issues.

#### For which printers does NaviPartner offer full support and hotline?

Although our solutions may work on additional devices, the list of printers fully supported by our team is recorded in [<ins>System Requirements</ins>](/product/retail-gettingstarted-system-requirements#printers).

#### The print job hasn't been sent to the printer. What can be done to fix this?

* One of the following solutions should be applicable in this scenario:

  * Navigate to the **Print Template Output Setup** administrative section, and check whether the **Codeunit Name**, **Codeunit ID**, and the **Output Type** are correctly stated.

  * Check if the codeunit has been tied to the print template list.

  ![print output list](/_fern-files/_img/20013396ec3a7a19f355cd96b84b164eaf00031deffccaaf6b3255cf6b86e798.webp)

  * Check if the correct print template has been defined in the **Print Template List**.

> **Note:** If the Epson printer is used, it's not necessary to select a specific **Codeunit ID**, unless you're printing labels, in which case both the **Codeunit ID** and the **Print template** need to be specified regardless of the selected printer.