> This page is for Product Documentation.

> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.navipartner.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.navipartner.com/_mcp/server.

# Label printer troubleshooting

> Refer to the label printer troubleshooting guide if you encounter related issues.

When encountering a printer-related issue, t's generally a good idea to start by turning the printer off and on again.

#### The text isn't placed correctly on the labels. What can I do to fix this?

* Make sure that the label is placed correctly inside the printer and calibrate the printer.

#### How can I check whether the printer issues are power-related?

* Check if the printer is turned on.
* Check if the power supply is connected to the printer.
* Check if the power supply and the power cable are attached together.
* Check if the power cable is connected to a power plug.
* If the answer to all previous question is "yes", the power supply or the printer itself may be broken.

#### How can I check whether the feed function works properly?

* Check if there is enough paper in the printer. If there's enough paper, take the paper out of the printer, and reinsert it.
* Check if there's ribbon in the printer. If yes, then take the ribbon out of the printer, and reinsert it.
* If none of these work, the power supply or the printer itself may be broken.

#### I can't print a local test page. What can I do?

* Check if the printer is installed with the **Generic/Text Only** driver.
* Check if the printer is connected by a network cable or a USB cable. If the customer can't answer this question, ask them to send you a picture of the printer's backside so you can take a look.
* Check if the printer is installed on the correct IP address or USB port.
* Check if there are any printer jobs in queue that have failed. If yes, delete them, and try to print a new test page.
* Check if the **Use Printer Offline** option is enabled.

#### I can't print a label item card from Business Central. How can I fix this?

* Check if the printer is named correctly in the **Object Output Selection** administrative section. If this isn't an issue, create a case.