> This page is for Product Documentation.

> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.navipartner.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.navipartner.com/_mcp/server.

# Credit memo troubleshooting

> Refer to the Credit memo troubleshooting guide if you encounter related issues.

#### Is it possible to issue a credit memo to customers with reference to a previous sale?

Yes. To achieve this, follow the provided steps:

1. From the POS, click **Other function (menu)** followed by **Return (menu)**.
2. Click **Cash Sales Reverse**, and provide the return receipt reference number in the popup window that is displayed.\
   The receipt number corresponds to the document number form the relevant POS entry.
3. Navigate to **Payment**, and then click **Create Credit Memo**.
   The credit memo is created.