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# Issuing different types of vouchers

> Refer to this article to learn how vouchers are issued as a part of the POS Academy training.

## Issuing gift vouchers

![vouchers6](/_fern-img/f8cda464384ae3d802e1ab2c31df8e1dbc446a0433a695cb9c8c8234d205bddd.webp)

Depending on the setup, when issuing the gift voucher, the salesperson will input the quantity, the unit price of the Gift Voucher, and any customer details needed.

## Issuing credit vouchers

![vouchers7](/_fern-img/10bad3eced2566eaf1950d06f9e83aa2a7e3857b90969839a3b7ecb907afc537.webp)

Depending on the setup, on issuing a Credit Voucher, the system will suggest the value as per the sales line. The salesperson can accept the suggestion or insert a value themselves.

## Redeeming gift/credit vouchers

![vouchers8](/_fern-img/3fd850b043863517045e382f47012d5771bd3b1f7e6cf4263aa3421406b9cb47.webp)

On redeeming, both Gift Vouchers and Credit Vouchers use the POS Action **SCAN_VOUCHER**. The only difference is in the parameter in which you can set which **Retail Voucher Type** is being used.

## Create, issue, and redeem vouchers from a sales order

Refer to the processing instructions for [<ins>creating, issuing and redeeming vouchers from a sales order</ins>](/product/retail-vouchers-create-new-sales-order) for more information.

## Gift voucher creation flows

A gift voucher can originate from two different flows, and they behave differently. Before troubleshooting a voucher, first establish which flow produced it — the setup, PDF generation, and email delivery are not the same.

> **Start here (disambiguation):** Did the voucher originate from a **web/Shopify checkout**, or from a **manual Business Central sales order**? The answer determines which setup and delivery path to check.

| Aspect             | Web / Shopify-created voucher                                                                                                       | Manual BC sales-order-created voucher                                                                                                        |
| ------------------ | ----------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------- |
| **Origin**         | Bought by a customer during web-store/Shopify checkout                                                                              | Created by staff on a sales order in Business Central                                                                                        |
| **Setup**          | Depends on the web-store/Shopify voucher integration being configured (voucher product, integration area, and voucher type mapping) | Depends on the retail voucher type and the sales-order voucher configuration in Business Central                                             |
| **PDF generation** | Generated automatically as part of the web order flow                                                                               | Generated from the sales order / voucher document in Business Central                                                                        |
| **Email delivery** | Sent automatically to the customer as part of the web order flow                                                                    | Sent from Business Central using the [<ins>voucher email template</ins>](/product/retail-vouchers-email-templates), which must be configured |

Because the flows diverge at setup, PDF generation, and email, confirming the origin first avoids checking the wrong configuration. If a **web/Shopify** voucher is missing or has no PDF/email, check the web-store/Shopify voucher integration and the order flow. If a **manual BC** voucher is missing its PDF or email, check the retail voucher type, the voucher document, and the [<ins>voucher email template</ins>](/product/retail-vouchers-email-templates).