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# Conduct sales and returns on POS

> This tutorial portion describes the main sales processes on the POS.

This tutorial portion describes the main sales processes on the POS through the examples of selling watches available in the demo environment of NP Retail.

#### Prerequisites for all sales cycle stages

* Have at least one POS unit.
* Create items that can be sold.
* Set up a retail voucher type with a **POS Payment Method** that is compatible with the item return.

### Sell items on the POS (default method)

Follow the provided steps to sell items on the POS in the most straightforward way – by selecting an item and proceeding to the payment view.

1. Click **Watches**.\
   A new pop-up window is displayed.
2. Click **Festina Stainless Steel Chrono Watch**.\
   A new sales line is added.
3. Click **Go to Payment**.\
   The view is changed from **Sale** to **Payment**.
4. Click **Cash Payment**.\
   A new payment line is added, and the sale is complete.

### Sell items on the POS (other methods)

There are several ways in which you can perform the sale on the POS other than the default one:

#### Item number

1. Insert **7000** in the **Item No.** box, and press **Enter**.\
   A new sales line is added.
2. Click **Go to Payment**.\
   The view is changed from **Sale** to **Payment**.
3. Click **Cash Payment**.\
   A new payment line is added, and the sale is complete.

#### Item search

1. Click **Search**.\
   A new pop-up window is displayed.
2. Click **Item Search** for **All Items**.\
   A list of items is opened.
3. In the **Item No.** box type **70001** and click **OK**.
   A new sales line is added.
4. Click **Go to Payment**.
   The view is changed from **Sale** to **Payment**.
5. Click **Cash Payment**.\
   A new payment line is added, and the sale is complete.

### Sell a miscellaneous item

A miscellaneous (misc.) item has a price that varies and can be set on the POS directly. To sell a misc. item follow the provided steps.

#### Prerequisites

* Make sure the **Various Item Sales** checkbox in the item **700030** is ticked.

#### Procedure

1. Insert the item **70030** in the **Item No.** box.\
   A pop-up window is displayed.
2. Insert **500** as the item price and click **OK**.
3. Click **Go to Payment**.\
   The view is changed from **Sale** to **Payment**.
4. Choose **Cash Payment**.\
   A new payment line is added, and the sale is complete.

### Delete a sales line on the POS

1. Click **Watches**.\
   A pop-up window is displayed.
2. Click **Festina Stainless Steel Chrono Watch**.\
   A new sales line is added.
3. Click **Watches** again.\
   A pop-up window is displayed.
4. Click **Festina Multi-Function Man’s Watch**.\
   An additional sales line is added.
5. Select the line you wish to delete and click **Delete Line**.\
   The line is deleted.

### Cancel a sale on the POS

1. Click **Watches**.\
   A pop-up window is displayed.
2. Click **Certina DS-1 Men’s Watch**.\
   A new sales line is added.
3. Click **Watches**.\
   A pop-up window is displayed.
4. Click **Festina Multi-Function Men’s Watch**.\
   A new sales line is added.
5. Click **Cancel Sale**.\
   The sale is canceled, and all previously added lines are removed from the POS. The new document number is created.

### Return items from the POS

1. Click **Watches**.\
   A pop-up window is displayed.
2. Click **Festina Stainless Steel Chrono Watch**.\
   A new sales line is added.
3. Click **Return**.\
   A pop-up window in which you can set the item quantity to be returned is displayed.
4. State the item quantity and click **OK**.\
   A pop-up window containing the unit price is displayed.
5. Click **OK**.\
   A new sales line with a negative quantity is added.
6. Click **Go to Payment**.\
   The view is changed from **Sale** to **Payment**.
7. Click **Cash Payment**.\
   A new payment line is added, and the sale is complete.

### Return items from the POS/Issue a credit voucher

1. Click **Watches**.\
   A pop-up window is displayed.
2. Click **Festina Men’s Chronograph Watch Black**.\
   A new sales line is added.
3. Click **Return**.\
   A pop-up window is displayed.
4. Provide the item quantity to be returned and click **OK**.\
   A pop-up window with the unit price is displayed.
5. Click **OK**.\
   A new sales line with a negative quantity is added.
6. Click **Go to Payment**.\
   The view is changed from **Sale** to **Payment**.
7. Click **Issue Credit Voucher**.\
   A new payment line is added, a new voucher is created, and the sale is complete.

#### See also

* [<ins>Cash out a voucher</ins>](/product/retail-vouchers-cashout)
* [<ins>Create a POS payment method</ins>](/product/retail-pos-processes-create-payment-method)