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# Refund tickets

> You can refund tickets (web orders) directly from BC or from the POS.

Tickets can either be refunded from the POS or from Business Central.

## Refund tickets in POS

In the POS system you can revoke and refund tickets:

1. Open the POS editor.
2. Add and style a button that uses the **Action** `TM_TICKETMGMT_3`.
3. Edit the **Variables** and set the function to `Revoke Reservation`.
4. Save the button
5. When you click the button in the POS system a popup window will open, and you need to input the customers external ticket number.

## Refund ticket web orders in BC

You can refund tickets (web orders) directly from BC without accessing the POS:

1. Search for **Posted Sales Invoices** and choose the related link.\
   The list of currently posted sales invoices is displayed.
2. Choose the sales invoice that you wish to refund.
3. Click the **Correct** button in the ribbon and then **Create Corrective Credit Memo**.
4. When you post the credit memo the amount will automatically be refunded.

> **Warning:** Some integrations require additional manual setup on the **Payment Providers** web interface before the amount can be refunded.

## Partial ticket returns via receipt

You can return part of a ticket order from a receipt at the POS, but this requires a specific prerequisite:

* The **quantity** button used in the return flow must allow **negative quantities**.

When a staff member returns part of an order via the receipt, they change the quantity of the line being returned to a negative value. If the quantity button does not allow negative quantities, staff will not be able to set a negative quantity and receipt-based partial returns will not work as expected.

> **Note:** If partial returns fail at the quantity step, check the POS action/button configuration and confirm that negative quantities are permitted before troubleshooting elsewhere.

#### See also

* [<ins>NP Designer</ins>](/product/Attraction-ticket-ticket-designer)
* [<ins>Set up DIY printed tickets</ins>](/product/Attraction-ticket-diy-printed-ticket)
* [<ins>Set up tickets using the Ticket Setup Wizard</ins>](/product/Attraction-ticket-ticket-setup-wizard)
* [<ins>Admit an issued ticket</ins>](/product/Attraction-ticket-admit-issued-ticket)
* [<ins>Create prepaid tickets</ins>](/product/Attraction-ticket-create-prepaid)
* [<ins>Create postpaid tickets</ins>](/product/Attraction-ticket-create-postpaid)