Receipt printer troubleshooting

When encountering a printer-related issue, it’s generally a good idea to start by turning the printer off and on again.

There’s no text on the receipt. How can I fix this? #

• Ask the customer to take the paper out of the printer and turn it 180 degrees and then reinsert it again.

Why can’t I turn my receipt printer on? #

• Try one of the following solutions:
  • Check if the printer is turned on.
  • Check if the power supply is connected to the printer.
  • Check if the power supply and the power cable are attached together.
  • Check if the power cable is connected to the power plug.
• If none of these solutions work, the printer or the power supply may be broken.

What can I do if the feed function doesn’t work? #

• Check if there’s enough paper in the printer.
• Take the paper out of the printer, and reinsert it.
• If none of these solutions work, the printer or the power supply may be broken.

I can’t print a local test page. What can I do? #

• Check if the printer is installed with the Generic/Text Only driver.
• Check if the printer is connected by a network cable or a USB cable. If the customer can’t answer this question, ask them to send you a picture of the printer’s backside so you can take a look.
• Check if the printer is installed on the correct IP address or USB port.
• Check if there are any printer jobs in queue that have failed. If yes, delete them, and try to print a new test page.
• Check if the Use Printer Offline option is enabled.