MPOS print troubleshooting
When encountering a printer-related issue, it’s generally a good idea to start by turning the printer off and on again.
I can’t configure my Epson printer for MPOS print over LAN. What can I do to solve this?
If you’re having trouble getting your Epson printer ready and operational for MPOS print, you first need to make sure you’ve met the necessary prerequisites:
- have access to the web server and the web application.
- have an ePOS-print supported TM printer.
If the prerequisites are in place, and you’re still experiencing issues, you may need to try the following:
- Connect your TM printer to the network.
- Open the web browser on your computer/smart device, and input the IP address of the printer in the address bar.
The Epson’s device webclient is displayed. - Provide login information in the designated fields.
If you don’t have the default login credentials, you can look them up online while adding the specific printer you use in the search parameters. - Navigate to TM Intelligent in the sidebar, and click EpsonNet Config for TM-i.
- From here, navigate to Services, followed by ePOS-Device and ePOS-Print, respectively.
- Enable ePOS print in both sections.
If you can't enable this option, you may need to update your firmware.