Label printer troubleshooting

When encountering a printer-related issue, t’s generally a good idea to start by turning the printer off and on again.

The text isn’t placed correctly on the labels. What can I do to fix this?

  • Make sure that the label is placed correctly inside the printer and calibrate the printer.
  • Check if the printer is turned on.
  • Check if the power supply is connected to the printer.
  • Check if the power supply and the power cable are attached together.
  • Check if the power cable is connected to a power plug.
  • If the answer to all previous question is “yes”, the power supply or the printer itself may be broken.

How can I check whether the feed function works properly?

  • Check if there is enough paper in the printer. If there’s enough paper, take the paper out of the printer, and reinsert it.
  • Check if there’s ribbon in the printer. If yes, then take the ribbon out of the printer, and reinsert it.
  • If none of these work, the power supply or the printer itself may be broken.

I can’t print a local test page. What can I do?

  • Check if the printer is installed with the Generic/Text Only driver.
  • Check if the printer is connected by a network cable or a USB cable. If the customer can’t answer this question, ask them to send you a picture of the printer’s backside so you can take a look.
  • Check if the printer is installed on the correct IP address or USB port.
  • Check if there are any printer jobs in queue that have failed. If yes, delete them, and try to print a new test page.
  • Check if the Use Printer Offline option is enabled.

I can’t print a label item card from Business Central. How can I fix this?

  • Check if the printer is named correctly in the Object Output Selection administrative section. If this isn’t an issue, create a case.
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