Credit memo troubleshooting

Is it possible to issue a credit memo to customers with reference to a previous sale?

Yes. To achieve this, follow the provided steps:

  1. From the POS, click Other function (menu) followed by Return (menu).
  2. Click Cash Sales Reverse, and provide the return receipt reference number in the popup window that is displayed.
    The receipt number corresponds to the document number form the relevant POS entry.
  3. Navigate to Payment, and then click Create Credit Memo. The credit memo is created.