Credit memo troubleshooting
Is it possible to issue a credit memo to customers with reference to a previous sale?
Yes. To achieve this, follow the provided steps:
- From the POS, open the return flow that your menu profile exposes (for example Other function (menu) > Return (menu)).
- Select the reverse/return action used in your POS menu, and provide the return receipt reference number in the pop-up window. The receipt number corresponds to the document number from the relevant POS entry.
- Navigate to Payment, and then run the credit memo action configured in your environment. The credit memo is created.
Action captions can differ between environments because POS menus are configurable. If your labels differ from this example, follow your configured return/reversal and credit-memo actions.