Set up Pay by Link

The Pay by Link feature enables businesses to streamline and simplify the payment process by allowing customers to make secure online payments through a direct link.

1. Click the button, enter Pay by Link Setup, and choose the related link.

2. Use the following fields and options to complete the setup. If necessary, refer to the screenshot below for more information.

   

   Field Name	Description
   Payment Gateway Code	Specifies which payment service provider will be used to process transactions through the link. You need to choose a payment gateway that has capturing, cancelling, and refunding functions enabled.
   Enable Pay by Link	Use this field to enable or disable the Pay by Link feature, which integrates with payment processing. When enabled, a webhook is created to receive information from payment, allowing the system to process payments automatically.
   E-mail Template	Specifies the email template that will be sent for the Pay by Link via email.
   SMS Template	Specifies the SMS template that will be sent for the Pay by Link via SMS.
   Enable Automatic Posting	Enable or disable the automatic posting of payment lines via job queue for posting sales invoices.
   Account Type	Defines the type of account to which the transaction will be posted.
   Account No.	Specifies the number of the account to which the transaction will be posted.
   Pay by Link Expiration Duration	Defines the expiration duration for Pay by Link payment requests. This determines for how long the payment link will remain valid after it’s been generated and sent to the recipient. If the expiration duration is not explicitly set, a default expiration period of 1 day is automatically applied.
   Posting Retry Count	Specifies the number of attempts that will be made to perform the job posting process if it’s initially failed.

3. If you want to send Pay by Link via SMS or email, you need to do additional setup in either Email Setup or the SMS Setup, depending on the desired result.

4. Issue Pay by Link from documents (sales order, sales invoice, posted sales invoice) by opening the Actions dropdown in the ribbon, and selecting Pay by Link.
   The Pay by Link window is displayed.

5. Populate the available fields and verify the automatically input information:

   Field Name	Description
   Amount	Specifies the total payment amount for Pay by Link. It is automatically populated with the total amount including VAT from the related document, and it can be changed to the lower amount for partial payments.
   Send to E-mail	Specifies the email address to which the Pay by Link will be sent. This field is automatically populated with the email address of the customer associated with the document, but it can be edited if needed.
   Send to Mobile Phone No.	Specifies the phone number to which Pay by Link will be sent. This field is automatically populated with the email address of the customer associated with the document, but it can be edited if needed.
   Send SMS	Indicates whether an SMS notification is going to be sent to customers. This field is automatically enabled if the Bill-to Customer was populated with a mobile phone number.
   Send E-mail	Indicates whether an email notification is going to be sent to customers. This field is automatically enabled if the Bill-to Customer was populated with an email address.
   Expiration Link Duration	Specifies the duration for the Pay by Link payment requests. This field is automatically populated with the value from Pay by Link Setup.

   

Interactive demo #

Try out the NP Pay feature with our interactive demo:

Next steps #

View the details #

After creating Pay by Link, you can see the details by opening the Related dropdown from the selected document (sales order, sales invoice, posted sales invoice), and clicking Pay by Link > Payment Lines.

The following fields and options are used to define payment lines:

After authorization is completed, the Payment Lines are automatically populated with Transaction ID, Authorized Amount, and Authorization Date. Subsequently, the payment amount can either be captured automatically upon posting or triggered manually. During authorization, the corresponding amount is reserved on the customer’s credit card, and that amount is deducted from the credit card balance after the payment is captured.

Check email log #

You can check the pay-by-link email log by navigating to Related > Pay by Link > Pay by Link E-mail Log from the Payment Line List. The email log allows users to view the log of emails sent for Pay by Link transactions. The log includes details such as an email address, date, and the time sent, as well as the status of the email delivery.

Resend Pay by Link #

You can resend Pay by Link to customers by navigating to Related > Pay by Link > Resend Pay by Link from the Payment Line List. An identical form to the one used for generating Pay by Link previously is created as a result. The Amount and Expiry Date fields are non-editable, as the Pay by Link has already been issued.

Cancel Pay by Link #

You can cancel an active Pay by Link by navigating to Related > Pay by Link > Cancels Pay by Link from the Payment Line List. Once cancelled, the link becomes invalid, and the customer is no longer able to use it to make a payment. The Manually Cancelled Link switch is activated and Expires At is changed to the current date and time.

Cancel payment #

You can cancel the payment via the Cancel Payment action in the Payment Line List ribbon. This action prevents the transaction from being finalized, and ensures that no funds are transferred from the customer’s account.

View posting log #

You can reach the Posting Log from the Payment Line List by clicking the appropriate action in the ribbon. It brings up a detailed log of all posting activities, including successes, errors, and retry attempts for a selected Payment Line.