Refund tickets

Tickets can either be refunded from the POS or from Business Central.

Refund tickets in POS

In the POS system you can revoke and refund tickets:

  1. Click the Lightbulb button, enter POS Menus and choose the related link.
  2. Open the menu code where you wish to add the refund button.
  3. Create a new line and set Action Code to TM_TICKETMGMT.
  4. Click Parameters in the home tab.
  5. In the Function option choose Revoke Reservation.
    Make sure that Boolean is set to False.
  6. When you click the button in the POS system a popup window will open, and you need to input the customers external ticket number.

Refund tickets in BC17

You can refund tickets (web orders) directly from BC without accessing the POS (e.g. Quickpay):

  1. Click the Lightbulb button, enter Posted Sales Invoices and choose the related link.
    The list of currently posted sales invoices is displayed.
  2. Choose the sales invoice that you wish to refund.
  3. Click the Correct button in the ribbon, and then Create Corrective Credit Memo.
  4. When you post the credit memo the amount will automatically be refunded.

See also