Ticket request
Ticket requests resemble orders. Whenever the ticket creation is initiated from the POS or from a web store, a request will be sent to the Ticket Request administrative section, that can be accessed from the Role Center.
Each request has a unique token ID. However, if there are multiple admissions associated to the same request, the multiple number of identical tokens and authorization codes will be generated for them.
In the References section of each request, you will be able to see the number of requested tickets, relevant customer data such as their email and customer number, and external order number/receipt number (depending on where the ticket has been issued from).
Whenever a customer arrives with a ticket or an order number that is invalid for some reason, it's recommended to start troubleshooting from the **Ticket Requests** administrative section, as it contains relevant customer-related information. If the ticket isn't tied to a specific customer, the recommended starting point for identifying the issue is the Issued Tickets section.