Authorization Code for Ticket Rescheduling

Ticket rescheduling is made convenient for online users (self-service). It is done via web setup, and creation of a new authorization code (pin code) printed on the ticket.

The maximum length for the produced Authorization Code is 10 characters. The template can be specified on the Ticket Setup page, and is characterized by the following:

  • The template starts with the [ character and ends with the ] character.
  • The first character after [ determines what type of random characters or digits to generate.
    • N for digits 0–9
    • A for uppercase letters A-Z
    • X is a combination of N and A


[N4]-[N4] will produce a code similar to “1234-5678” (this is the implied default value).
NP-[X*3] will produce a code similar to “NP-X2Y”.

Access the ticket authorization code in Business Central

The authorization code is also generated back-office for the backend worker to see:

  1. Click the Lightbulb button and search for Ticket List.
    The list of existing tickets is displayed.
  2. Find the ticket you need to retrieve the authorization code for.
  3. Go to the Navigate tab and open Ticket Request.
    You can now see the unique authorization code in its respective column.

See also