Set up ticketing (Business Central and Magento)

The following procedure and best practices refer to the ticketing setup in Business Central and Magento. To perform the setup, follow the provided steps:


  • Have the Magento integration in place.

Business Central setup

  1. Navigate to the Magento Setup inside Business Central to check whether the integration is set up, and whether the Tickets Enabled toggle switch is active in the Moduler section.

  2. Make sure that the UPD_TICKET_ADMISSION XML template is present by searching for it in XML Templates.

  3. Open the template, and select the Edit Field Mapping option.
    In this way, you can check which data is being sent out to Web. Usually the sent data is contained in the Admission Schedule Entry administrative section.

  4. In the UPD_ITEM XML template, you should check whether the ticket_setup_v2 is being sent out when Edit Field Mapping is selected.

  5. Check Web Services as well, since the setup and sync won’t work without them.


  6. Navigate to the data log in Business Central, select the 6060119 (Admission Schedule Lines) table, and click Add Records to Data Log.

  7. Perform the sync from the Task List.

Magento setup

  1. Navigate to Catalog > Inventory > Products.
    You will see a list of all products associated with the shop.

  2. Click Filters, and select the dropdown menu Type.
    You will see that there are Ticket and Ticket Package product types, which are cardinal for the future reference in this guide. new product type Ticket Package.

  3. From the product page, navigate to Add Product > Ticket Package.
    The New Product page is displayed.

  4. Populate the Product Name, SKU, Categories, and other necessary fields.

  5. Place where the tickets will be added as a part of this package in the Ticket Products card.

  6. Click Add Ticket, and provide the tickets you wish to make a part of the ticket package.

  7. Open the Ticket Package App Setup.
    The following options are available:

    • Salable - specifies when a purchase is allowed on this ticket package.
    • Availability Check Before Loading App - double-check whether all the slots are still available before the front end is loaded.
    • Show “Make Reservation” Button - replace the two default buttons on front end (I am visiting on my own and We are visiting as a group) with the Make Reservation button.
    • Show Sold Out Schedules - displays the sold-out schedules.
    • Forced Selection Mode - forces one of the default options (either I am visiting on my own and We are visiting as a group) so that the purchasing experience is sped up.
    • Calendar Properties - you can either use the default calendar view, or override it.

Best practices

You can apply different combinations of options in the Ticket Package App Setup page, which will result in different outcomes:

  • If the Display is enabled, and the Forced Selection Mode is disabled, then the content in the front end will be taken from the Display.
  • When the Display is set to the Group Mode, the values provided Group Max Qty and Grouped Min Qty will affect the quantity that is allowed for the purchase performed by a single customer.
  • If you set the Individual Fixed Qty to a certain value, once a customer starts purchasing, the minimum purchasable quantity as an individual will be set to that value.
  • When we add more tickets to the ticket package, we can sort them by selecting the dots on the left side of the ticket, under the card Ticket Products.
  • The Grouped Ticket Requirements is for adding dependencies. For example: if you wish to purchase a child ticket only when an adult is present, on the Child ticket, you should select the SKU from the Adult in the Child ticket.
  • Addon Products is an important card for governing the ticket features, it allows us to add more products to our ticket package. If you wish to add more addons to be displayed only when the specific tickets are added, you can select the SKU from specific tickets on the Addons in the Ticket Requirement column.
  • The Qty (Q1) can be used to indicate the quantity that will be added once the addon is selected.
  • Qty Increment Factor is the number of tickets selected that will consequently increase the defined number of addons.
  • Min and Max Specified defines the range that you can select for how many addons you wish to add.

See also